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Support desk · current game v2.0.7
Preserve the save, then isolate the build
A blank window and a broken save are different problems. Start with the reversible checks, use the browser build to separate game data from desktop packaging, and never clear site data as a first experiment. The platform notes below keep developer fixes separate from community reports.
Before changing anything
Do not delete browser storage or overwrite a working install
Browser saves live with that browser profile and site storage. Clearing cookies/site data, switching profiles, or testing in a private window can make a save appear missing. Keep the original profile untouched while you test another browser or the downloadable build.
Diagnostic route
Find the first branch that matches
- 01 · Browser works
The desktop package is the suspect
Keep playing in the browser while you test the platform-specific launch flags below. The game itself and the current web bundle are loading.
- 02 · Both fail
Check network, browser and current version
Reload the itch page, disable only extensions that alter scripts or storage, and note the version shown on the game menu before reporting it.
- 03 · New profile is empty
That does not prove save loss
Return to the original browser and profile. Storage is isolated between browsers, profiles and private sessions.
- 04 · Only one save fails
Preserve it for a reproducible report
Do not repeatedly overwrite it. Record the last action, game day and screen, then report the smallest repeatable sequence.
Arch Linux AppImage
White window after launch
The developer's first recommendation is to disable the WebKit DMABUF renderer for that launch. Run the command from the directory containing the AppImage, adjusting the filename if yours differs.
WEBKIT_DISABLE_DMABUF_RENDERER=1 ./DungeonsAndDynasties.AppImageIf the first launch still shows white, the developer suggested also disabling compositing:
WEBKIT_DISABLE_DMABUF_RENDERER=1 WEBKIT_DISABLE_COMPOSITING_MODE=1 ./DungeonsAndDynasties.AppImageThe developer said the first flag resolves most reported Arch white screens, but the original reporter still had trouble. Treat these as known workarounds, not proof that every white window has the same cause. If both fail, use the browser build and include your desktop environment and terminal output in the report.
Windows 7
Use the browser as a community fallback
The downloadable build may not start on Windows 7. One community member reported that the browser game ran in Firefox 115 ESR. That is useful field evidence, not an official promise of continuing Windows 7 support. If you try it, keep the wording and expectation exactly that cautious.
Slow AppImage
Compare against the browser build
A player reported severe AppImage slowdown on Arch while the browser build remained smooth. That single report cannot establish a general performance bug, but the comparison is a good isolation test: if the same save and machine behave normally in-browser, include that difference in the report.
Save appears missing
Check identity before recovery
- BrowserAre you in the same browser that created the save?
- ProfileIs it the same browser profile, not Guest or Private mode?
- OriginDid you launch from the same itch.io game page rather than a copied iframe or another host?
- CleanupDid the browser, privacy tool or extension recently clear site storage?
Useful bug report
Give the developer a path, not only a symptom
- Game version shown on the menu, currently expected to be v2.0.7.
- Browser and version, or operating system, desktop environment and download type.
- The exact last action that worked and the first action that failed.
- Whether the same save works in the browser build and downloadable build.
- A screenshot and terminal output when the desktop build fails to launch.
Official game page: Dungeons & Dynasties on itch.io
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